Returns and exchanges

If you’ve changed your mind you can return to us within 30 days of receipt.

You will naturally wish to inspect the products you order and try them on for size. However, whilst you are deciding whether to keep your purchases, you do have a statutory duty to take reasonable care of the goods. Therefore, please ensure you do not damage the items (or the packaging) and, if you wish to return anything that it reaches us in perfect condition. Where an item has anything attached such as a hangtag or hygiene strip, they must still be in tact and remain attached in their original condition upon return.

Where you have failed to take reasonable care of the goods, whilst in your possession or when returning them or if you have returned your purchase after 30 days (with the exception of faulty goods) we reserve the right not to offer you a refund in full. We may instead return your purchase to you.

We do not accept back worn, used, altered or damaged items.

The goods are your responsibility until they reach our warehouse, so make sure they’re packaged safely and keep your proof of postage. Swimsport cannot accept responsibility for returned parcels which are not delivered to us.

Do you offer an extended Christmas returns period?

All orders placed between 1st November and 31 December will have an extended return period, increasing from the standard 30 days to 31 January of the following year. 

No problem. Just send the item back to us and we will give you a full refund. 

If you would like a different product or size, please email info@swimsport.co.uk to check availability. If the desired item is available and is the same price then we will send you a free return label and happily exchange the item on receipt.

If the desired item is a different price you will need to place a new order and we will then process your return and refund for the items you have sent back. If you email info@swimsport.co.uk identifying the new item is an exchange then we will send you a free return label.

If you are returning item(s) to us please send them to:-

Swimsport
8 West Pasture Close
Horsforth
Leeds
LS18 5PB

Please ensure you include your order number with the returned goods so that we can easily identify and process your return.

How long does it take to process my returns?

We try to process returns as quickly as possible, but, it can take up to 7 days at busy times of the year.

In the unlikely event your purchase develops a problem we’re here to help. Please email info@swimsport.co.uk and let us know your order number, details of the fault and ideally photographs so we can evaluate the problem. 

If your item is found to be faulty, we will arrange an exchange or if the item is not available a refund. This way if the product is out of stock or no longer available you can buy an alternative product.

Credit / debit card
If you paid by credit or debit card, we’ll refund the same card originally used to place and pay for the order.

PayPal
If you paid online using PayPal we will process your refund to your PayPal account.

All refunds will be processed within 7 days of your item being received.

Return postage costs

Return postage is non-refundable.

This Return Policy does not affect your statutory rights.